IF I HAVE AN ISSUE WITH MY ORDER, WHOm DO I CONTACT
If you are having technical issues with placing an order for pickup or delivery on the Krispy Kreme website or app, please call 1.800.4KRISPY or visit krispykreme.com/about/contact-us. If you have placed an order and have questions, need to make a change, or are not satisfied with your order, please contact the Krispy Kreme shop listed on your order confirmation email. Please have your order number ready.
Where can i place an online order?
You can place an online order on our website or download our app which is available on the App Store and Google Play.
Where can krispy kreme deliver?
Our delivery range will vary by location. To see if we deliver to your address, visit our online ordering page.
Which Krispy kreme menu items are AVAILABLE FOR DELIVERY?
Our Online Ordering menu includes Doughnut Dozens, Coffee Brew Boxes and Bottled Beverages.
Which Krispy kreme menu items are AVAILABLE FOR pick-UP?
Our pick-up menu includes Individual Doughnuts, Doughnut Dozens, Coffee Brew Boxes and our full drink menu.
CAN I EARN REWARDS POINTS FOR ONLINE ORDERS PLACED THROUGH THE KRISPY KREME WEBSITE, MOBILE WEB OR MOBILE APP?
As a Krispy Kreme Rewards member, you will be able to earn rewards with each Online Order.
CAN I USE MY KRISPY KREME EARNED REWARDS FOR ONLINE ORDERING/DELIVERY ORDERS?
We get it, you’ve earned your points and now you want doughnuts delivered! This is coming soon!
can i use gift cards with online orders?
If the Gift Card is a standard VISA/MC/AMEX Gift cards, then yes. Any other gift cards are not accepted at this time.
CAN I USE COUPONS OR PROMO CODES WITH ONLINE ORDERS?
From time to time, certain Krispy Kreme promotions and offers may be available for online ordering. Others are only valid in shop. To best stay informed of Krispy Kreme promotions, be sure to join My Sweet Rewards.
I’M GETTING AN ERROR MESSAGE THAT THERE ARE NO DELIVERY DRIVERS IN MY AREA, WHAT’S GOING ON?
You are either outside of our delivery zone or someone bought all the doughnuts again. This can limit driver availability to fulfill your order
CAN I PLACE AN ORDER FOR DELIVERY OVER THE PHONE?
Not at this time. All orders must be made online.
HOW CAN I FIND THE NEAREST KRISPY KREME STORE?
Please use our Store Locator to find the store located nearest to you and come visit us!
How do i find out about fundraising opportunities with Krispy Kreme?
Krispy Kreme has a Fundraising Program with many options that can help you raise money for your organization. After reviewing our Fundraising section, please call 1-800-4KRISPY for more details. On-line ordering is available in some areas.
How do I purchase Krispy Kreme gift cards?
Krispy Kreme gift cards are available for purchase online at KrispyKreme.com/send-a-gift and at participating shop locations.
Can Krispy Kreme ship doughnuts to me?
We do not ship our doughnuts because we cannot ensure the freshness and quality of the product after it has been shipped. We would not want our customers to receive inferior doughnuts.
What type of shortening is used to prepare Krispy Kreme doughnuts?
Krispy Kreme uses a shortening blend that is formulated to preserve the great Krispy Kreme taste our consumers have come to expect. We use vegetable shortening (palm, soybean, and/or cottonseed and canola oil) for zero gram of trans fat per one serving of doughnut. All monoglycerides and diglycerides are vegetable based. Enzymes are also present. The lecithin we use is soy-based. We also use wheat in our doughnuts, including bran, germ, gluten, starch and flour. To get further information about our products, call us at 1-800-4KRISPY.
Which allergens can be found in Krispy Kreme shops?
Please review the Allergen & Nutrition Information Chart for all products.
Our facilities produce products with peanuts, tree nuts, soy, milk, eggs, and wheat. We cannot guarantee that any other products are safe to consume for people with any of these allergies.
The nutrition information provided here for our standard menu items is based on Krispy Kreme Doughnut’s standardized recipes, representative values provided by suppliers, analysis using industry standard software, published resources, and/or testing conducted in accredited laboratories, and is expressed in values based on federal rounding and other applicable regulations. A number of factors may affect the actual nutrition values for each product and, as such Krispy Kreme Doughnuts cannot guarantee the nutrition information provided on this site is perfect. If you have questions about a specific menu item, please ask a manager at your local Krispy Kreme store for additional nutrition information.
Do you have procedures in place to prevent cross-contamination?
We train our team members on and follow National Restaurant Association and ServSafe sanitation practices, but there might be trace allergens in our products. We cannot guarantee that we can prevent cross-contamination and you should use your own judgment regarding your allergens when making a purchase. As some allergies can be very severe, we suggest guests with allergy or intolerance concerns consult with a health care professional before consuming our products.
Why have you gone away from being nut free?
Shops have the option of not selling certain doughnuts, but our shops are not “nut-free.” While some shops do not have products with nuts on the menu, we are not “nut-free”. We receive ingredients from suppliers who produce products with nuts and other allergens. Following national safety guidelines, we take many steps to clean machines and surfaces in our shops, but there is the possibility that trace allergens might be found in our products. As a result, we post and label known allergens and ask guests to make sure they check the post before entering our shops and labels before consuming.
Why are some shops nut-free and others not?
Shops have the option of not selling certain doughnuts, but none of our shops are “nut-free”.
Where can I find more information on allergens at Krispy Kreme shops?
Information is available in our shops or you may call 1-800-4KRISPY.
Can you accommodate guests with allergies?
Guest safety is our top priority. We take many steps to clean machines and surfaces in shops; however, our products include known allergens such as egg, soy and wheat, and may contain other allergens, such as milk and nuts, as well as traces of other know allergens. As a result, we post and label known allergens and ask guests to make sure they check the post before entering our shops and labels before consuming. We cannot provide any assurance that products will not contain allergens and you should use your own judgment regarding your allergens when making a purchase. As some allergies can be very severe, we suggest guests with allergy or intolerance concerns consult with a health care professional before consuming our products.
Is it safe for my child with a nut sensitivity/allergy to consume products from Krispy Kreme?
Guest safety is our top priority. As Krispy Kreme shops do contain known allergens, our guests should assume that all of our products have come into contact with ingredients such as peanuts, tree nuts, soy, milk, eggs and wheat. As some allergies can be very severe, we suggest guests with allergy or intolerance concerns consult with a health care professional before consuming our products.
Does Krispy Kreme use milk products or eggs in their doughnuts?
Ingredient Information: The only animal by-products used in our doughnuts are eggs (whites and yolks) and dairy products (including milk, butter, yogurt, whey, nonfat milk and nonfat whey). We use vegetable shortening (palm, soybean, and/or cottonseed and canola oil) for zero gram of trans fat per one serving of doughnut. All monoglycerides and diglycerides are vegetable based. Enzymes are also present. The lecithin we use is soy-based. We also use wheat in our doughnuts, including bran, germ, gluten, starch and flour. To get further information about our products, call us at 1-800-4KRISPY.
Are Krispy Kreme doughnuts Kosher?
Ingredients and menu items vary by location, please contact your nearest shop for the most accurate information.
Do you use sustainable palm oil?
Krispy Kreme Doughnuts remains committed to the goal of achieving 100% responsible sourcing of palm oil. Therefore, we require our shortening suppliers to be RSPO members and support the three fundamental principles of No Deforestation, No Development on Peat, and No Exploitation of People and Communities. Meeting this commitment requires our suppliers adhere to these main requirements:
Although Krispy Kreme Doughnuts does not source palm oil directly from palm mills / palm plantations, we will continue to work in tandem with our suppliers to ensure continued adherence to the above principals and standards. Our current efforts are focused exclusively on our shortening suppliers as they represent greater than 95% of our palm usage. We continue to work exclusively with the RSPO on our ongoing efforts to responsibly source 100% of our palm oil through a combination of RSPO certified segregated supply, RSPO mass balance mixed-source supply, and the purchase of GreenPalm/RSPO Book & Claim credits—a goal we completed globally starting in 2015. We continue to work with suppliers of indirect palm oil usage to understand their journey towards palm sustainability. We will continue regular communication with our suppliers to understand their progress to create a transparent sourcing network back to the plantation.
- No development of High Carbon Stock forests
- High Carbon Stock (HCS) forests include: primary forests; high, medium and low-density forests; and regenerating forests. Golden Agri-Resources and SMART, in collaboration with Greenpeace and TFT, have developed and are testing a HCS framework and identification tool. Please read The High Carbon Stock Forest Study Report for more information. Krispy Kreme Doughnuts supports the multi-stakeholder scientific review process that is currently underway with HCS. No development of High Conservation Value areas
- High Conservation Value (HCV) areas contain items of biological, social or cultural value that are important to conserve, including rare, threatened and endangered species and their habitats. Please visit the HCV Resource Network website for more information;
- No burning in preparation of land or in development;
- Progressively reduce Greenhouse Gas (GHG) emissions on existing plantations from all sources;
- Only source from operations that comply with local, national and international laws;
- No development on peat;
- No development on peat areas regardless of depth;
- Best management practices for existing plantations on peat; and
- Respect and support the Universal Declaration of Human Rights.
is FUNDRAISING really profitable?
YES! Across the country in recent years educational, religious and charitable organizations collectively raised over $40 million a year.
Who qualifies FOR A FUNDRAISER?
Both for-profit organizations and not-for-profit organizations may be approved to conduct a Krispy Kreme Fundraiser when the Fundraiser proceeds will be fully used to benefit a group/cause that is one of the following types (verification required for approval): EDUCATIONAL – proceeds are being used to support a school or educational institution or a school-related organization (e.g., club/student/parent group; athletics; band/choral; school equipment; student development; scholarships). RELIGIOUS – proceeds are being used to support faith-based activities or church-related organizations (e.g., youth group; missions; benevolent programs; building fund; congregational support). CHARITABLE – proceeds are being used to support a registered 501(c) charitable organization. COMMUNITY – proceeds are being used to support community-based activities devoted exclusively to charitable, educational, or recreational purposes and not for individual or commercial gain.
What if there is no Krispy Kreme shop in my town?
Many customers tell us that the distance actually makes their FUNDRAISER even more profitable (their customers are especially excited to get fresh Krispy Kremes without making a special trip!).
What if we have a small group?
Krispy Kreme FUNDRAISING works for groups of most any size. With very low minimum orders (usually 25-50 items), your small group can easily hold a "1-day" sale direct to the public at sports events, community activities, and even outside local businesses (with their approval)…anywhere hungry folks might gather can work!
I have completed my order and received the allocation download. How do I send them to those that purchased beyond just sending a link?
You can copy and paste the links in an email using your personal or organizational email address.
Do I pay upfront?
With Digital Dozens you can pre-sell and collect the money from your supporter, then submit your order online for what you have presold or you can purchase them up front and sell them to supporters and send the Digital Dozen immediately upon payment receipt to your supporter.
What are acceptable payment methods for Digital Dozens?
Digital Dozens are purchased online via credit card (Visa MasterCard Discover or American Express).
What are the minimum purchase requirements?
The minimum purchase requirement is 25 per order.
Should I wait until I have all my orders to purchase my Digital Dozens?
You can make multiple purchases to suit your fundraising needs – for example - if you pre-sold 30 today and purchased 30 to distribute to your supporters and next week you pre-sold 50, you could log onto your account and purchase 50 more. Controlling your fundraiser is easy. You can purchase what you need when you need it.
How can I ensure I have a successful fundraiser with Digital Dozens?
Reach out to friends and family via email, social channels and let them know about your fundraiser. Keep a list of all your supporters, name, email address, telephone number and if their money has been collected.
Can I have the Digital Dozens sent directly to my supporters?
Absolutely! Fundraising with Krispy Kreme has never been easier. Simply collect the supporter’s information, name, email address, telephone number and the quantity they want. When you place your order use the “send to multiple recipients” option. It will provide you with a sample file you can enter the information of the supporters along with a personal message to send to the supporter. Easy, Profitable, Fast!
Once approved for Digital Dozens, is there a timeframe in which I must start and end my fundraiser?
Once you have been approved, you can conduct your fundraiser at your convenience.
What information should I include on my Digital Dozens fundraising application to ensure I am approved and would help expedite my application?
- Tax ID
- If you are raising money on behalf of an organization, reach out to your organization chair to request the tax id/EIN number for application approval.
- This will help the application processing time
- Purpose of the fundraiser
- Please include a short sentence describing what you will be doing with the funds you raise.
- Example: club/student/parent group; athletics; band/choral; school equipment
- Organization Information
- Please include or use the organizational address and phone number you are supporting. This information is needed to verify the organizational information.
- Website or social links
- If a Tax ID is not available, please include a website or social link that supports the organization or cause, you are fundraising to benefit.
- Example: If your softball team, dance team etc., has a Facebook page include a link.